Services

At Under the Headset, we offer both dynamic training classes and personalized consulting services to meet the unique training needs of emergency communication centers. Our classes are available in a variety of formats—including virtual, on-site, and hybrid—and are designed to be practical, engaging, and grounded in real-world dispatch experience. Whether you’re looking to strengthen your training program, develop your instructors, or improve team communication, our sessions are tailored to your goals. We also offer consulting services to help agencies assess and enhance their training processes, documentation, and workplace culture. From one-time workshops to full program overhauls, we’re here to support lasting improvements.

Training Classes

Training Consulting

Upcoming Classes

Mon, Feb 02
Quarterly Virtual Workshops
Virtual Workshops
Register
Feb 02, 2026, 7:00 PM – Nov 17, 2026, 11:00 PM
Virtual Workshops
These 2-hour virtual workshops will provide continuing education on crucial emergency communications topics. See below for more info!
Tue, Mar 16
Beyond CTO: Training Program Management
Carroll Co Public Safety Training Center
Register
Mar 16, 2027, 8:30 AM – Mar 17, 2027, 5:30 PM
Carroll Co Public Safety Training Center, 50 Kate Wagner Rd, Westminster, MD 21157, USA
This workshop is designed for current or aspiring emergency communications training coordinators or similar roles who want to develop and/or strengthen their training program. (This session is open to Maryland PSAP employees only.)

“Halcyon Frank is one of the best presenters I've ever witnessed and had a great opportunity to be a part of! She speaks wonders and volumes, and what a subject matter expert in her field! I took a few of her previous webinars, she's amazing. I enjoyed all her insights and loved how she conveyed the materials, her approach, and captivating us audience members.”

Services

Upcoming Classes

Looking to book a class or help with your training program?