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Services

At Under the Headset, we offer both dynamic training classes and personalized consulting services to meet the unique training needs of emergency communication centers. Our classes are available in a variety of formats—including virtual, on-site, and hybrid—and are designed to be practical, engaging, and grounded in real-world dispatch experience. Whether you’re looking to strengthen your training program, develop your instructors, or improve team communication, our sessions are tailored to your goals. We also offer consulting services to help agencies assess and enhance their training processes, documentation, and workplace culture. From one-time workshops to full program overhauls, we’re here to support lasting improvements. 

Upcoming Classes

  • Quarterly Virtual Workshops
    Quarterly Virtual Workshops
    Mon, Feb 02
    Virtual Workshops
    Feb 02, 2026, 7:00 PM – Nov 17, 2026, 11:00 PM
    Virtual Workshops
    These 2-hour virtual workshops will provide continuing education on crucial emergency communications topics. See below for more info!
  • The Effective Trainer
    The Effective Trainer
    Wed, Feb 25
    Dodge Co. Sheriff Training Facility
    Feb 25, 2026, 8:00 AM – 5:00 PM
    Dodge Co. Sheriff Training Facility, 935 Schneider St, Fremont, NE 68025, USA
    This course aims to refresh and empower current and future public safety trainers, emphasizing their crucial role in setting standards and making training more impactful and effective.
  • Building Trust on Both Sides of the Console
    Building Trust on Both Sides of the Console
    Thu, Feb 26
    Dodge Co. Sheriff Training Facility
    Feb 26, 2026, 8:00 AM – 5:00 PM
    Dodge Co. Sheriff Training Facility, 935 Schneider St, Fremont, NE 68025, USA
    Build stronger partnerships with the people on the other side of the radio—and improve how we serve the public by improving how we work together. This session offers practical tools for building trust while exploring how biases can shape interactions with coworkers and the community.
  • Beyond CTO: Training Program Management
    Beyond CTO: Training Program Management
    Tue, Mar 24
    Salt Lake Valley Emergency Comm Center
    Mar 24, 2026, 8:30 AM – Mar 25, 2026, 5:30 PM
    Salt Lake Valley Emergency Comm Center, 5360 Ridge Village Dr, West Valley City, UT 84118, USA
    This workshop is designed for current or aspiring emergency communications training coordinators or similar roles who want to strengthen their understanding of their pivotal role in developing and managing comprehensive training programs and how to build an effective program.
  • Beyond CTO: Training Program Management
    Beyond CTO: Training Program Management
    Tue, Apr 14
    Denton Public Safety Training Center
    Apr 14, 2026, 8:30 AM – Apr 15, 2026, 5:30 PM
    Denton Public Safety Training Center , 719 E Hickory St, Denton, TX 76205, USA
    This workshop is designed for current or aspiring emergency communications training coordinators or similar roles who want to strengthen their understanding of their pivotal role in developing and managing comprehensive training programs and how to build an effective program.
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“Halcyon Frank is one of the best presenters I've ever witnessed and had a great opportunity to be a part of!  She speaks wonders and volumes, and what a subject matter expert in her field! I took a few of her previous webinars, she's amazing. I enjoyed all her insights and loved how she conveyed the materials, her approach, and captivating us audience members.”

Looking to book a class or help with your training program?

Complete the form and I'll send you more info!

Under The Headset with Halcyon

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©2024 by Halcyon Consulting Services LLC

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