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Services
Training Classes
Investing in continuing education for both new and experienced dispatchers is crucial for maintaining the highest standards of service in your 911 center. Our specialized classes offer an invaluable opportunity to keep your team updated with the latest protocols, technologies, and best practices in emergency response. For new dispatchers, these classes provide a strong foundation and confidence needed to handle high-pressure situations effectively. For seasoned professionals, ongoing education ensures their skills remain sharp and relevant in an ever-evolving field. By committing to continuous learning, your center not only improves individual performance but also enhances overall team efficiency and morale, ultimately leading to better outcomes for the communities you serve. Don't let your dispatchers fall behind—bring in our expert-led classes and foster a culture of excellence and preparedness.
(Click on a class name below for more details)
Training Program Assessment & Consulting
Enhance the effectiveness of your 911 center's training programs with expert consulting and review services. I specialize in transforming emergency response training to ensure your team is prepared for any situation. The comprehensive approach includes a thorough assessment of your current training methods, customized program development, and ongoing support to implement best practices. By leveraging industry expertise and cutting-edge techniques, we help you build a robust training program that boosts performance, enhances skills, and fosters a culture of continuous improvement.
Looking for a review of your current processes to identify areas that can be improved? I can help with that too. By completing a review of your current program, I can help provide recommendations to increase effectiveness and efficiency. Even small changes can have a big impact!
Here are a few things that I can help with during and following the assessment:
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Detailed review of your current training program.
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Written report identifying actionable recommendations to improve training effectiveness.
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Revision of your current training manual and resources.
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Creation of supplemental handouts and reference materials based on your agency's needs.
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Design of assessments and evaluation tools to measure trainee progress and program effectiveness.
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On-site or virtual train-the-trainer workshop to ensure your team can deliver the program effectively.
“Halcyon Frank is one of the best presenters I've ever witnessed and had a great opportunity to be a part of! She speaks wonders and volumes, and what a subject matter expert in her field! I took a few of her previous webinars, she's amazing. I enjoyed all her insights and loved how she conveyed the materials, her approach, and captivating us audience members.”