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Services
At Under the Headset, we offer both dynamic training classes and personalized consulting services to meet the unique training needs of emergency communication centers. Our classes are available in a variety of formats—including virtual, on-site, and hybrid—and are designed to be practical, engaging, and grounded in real-world dispatch experience. Whether you’re looking to strengthen your training program, develop your instructors, or improve team communication, our sessions are tailored to your goals. We also offer consulting services to help agencies assess and enhance their training processes, documentation, and workplace culture. From one-time workshops to full program overhauls, we’re here to support lasting improvements.
Upcoming Classes
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“Halcyon Frank is one of the best presenters I've ever witnessed and had a great opportunity to be a part of! She speaks wonders and volumes, and what a subject matter expert in her field! I took a few of her previous webinars, she's amazing. I enjoyed all her insights and loved how she conveyed the materials, her approach, and captivating us audience members.”
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