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WELCOME!

Welcome to Halcyon Consulting Services a.k.a Under the Headset with Halcyon where you’ll find support and resources for your public safety journey. My mission is to transform 911 and public safety training by designing innovative, practical learning systems that enhance communication, accommodate diverse learners, and foster a positive, forward-thinking culture within emergency communications centers. Whether it’s through onsite classes for various emergency communications and law enforcement topics, instructor development, or consulting on how we can enhance the effectiveness of your agency’s training program, my goal remains the same; to improve public safety for both those within the industry and for the public we serve.

Let me know how I can help

Upcoming Classes

  • Combating Complacency
    Combating Complacency
    Feb 04, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Feb 04, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Join for a full day of training looking at how we can prevent and overcome complacency.
  • Providing Caller Focused Service
    Providing Caller Focused Service
    Feb 05, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Feb 05, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Sharpen your call handling and customer service skills.
  • Being an Encourager & Bridging the Gap for Supervisors
    Being an Encourager & Bridging the Gap for Supervisors
    Feb 06, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Feb 06, 2025, 8:00 AM – 5:00 PM
    Westborough, 42 Milk St, Westborough, MA 01581, USA
    Join to discuss how to encourage your team and bridge the gap between team members and field responders.

Other Upcoming Events

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