Being an Encourager & Bridging the Gap for Supervisors

Course Length: 8 Hours

Course Overview: In a role where negativity and bad days can be the norm, it’s crucial to be intentional about encouraging those around us. Whether they’re the individuals sitting at the next console or the responders in the field, building trust through communication and encouragement is essential to be successful. During this session, we’ll discuss the significance of encouragement and support in managing the stress and challenges inherent to dispatch. Emphasizing effective communication, the course will also explore key strategies for developing trust and ensuring clear, supportive interactions with field responders. By implementing these practices, participants will be able to enhance collaboration and efficiency, ensuring that team dynamics remain strong even when we may not see everyone on our team. This course will equip communications center professionals with the tools to be powerful encouragers and reliable partners to field responders.