I am a recovering perfectionist. I say recovering because after starting a business and being in a job that is so fluid, it’s impossible...

We are building them up to become the best dispatcher they can be. Confidence is the key to success in a new trainee. It’s how you bring it

While scrolling social media lately, I’ve encountered a few different posts regarding Video in 911 and what that looks like for us in...

A little under 10 years ago I stumbled into emergency dispatching, and I mean it when I say “stumbled”. I had just moved back home to...

Picture it, Sicily…Just kidding. Picture your dispatch center and your training team members. It’s possible at one time or another, that...

If you’ve heard me teach a session on training you’ve probably heard me refer to a lot of dispatch training as “hand-me-down” training,...