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Training Classes

Investing in continuing education for both new and experienced dispatchers is crucial for maintaining the highest standards of service in your 911 center. Our specialized classes offer an invaluable opportunity to keep your team updated with the latest protocols, technologies, and best practices in emergency response. For new dispatchers, these classes provide a strong foundation and confidence needed to handle high-pressure situations effectively. For seasoned professionals, ongoing education ensures their skills remain sharp and relevant in an ever-evolving field. By committing to continuous learning, your center not only improves individual performance but also enhances overall team efficiency and morale, ultimately leading to better outcomes for the communities you serve. Don't let your dispatchers fall behind—bring in our expert-led classes and foster a culture of excellence and preparedness.

Below is a list of current courses offered:

General Topics

#BeAnEncourager in the Comm Center

Combating Complacency

Training is a Team Sport

Building Trust on Both Sides of the Console

Providing Caller-Focused Service

Trainer & Training Program Development

Clear Perspectives: Mastering Feedback and Objective Documentation

The Public Safety Instructor Intensive Workshop

The Effective Trainer

Beyond CTO: Training Program Management

Looking to book a class or help with your training program?

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Under The Headset with Halcyon

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