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Hello,
Our agency is intrested in offering "The Effective Traininer: Key Strategies for Adult Learning Success" to our team of CTOs. How might one obtain information on hosting a course or when the next virtual course might be offered?
Thank you,
Jessica McClain
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Our agency is having an issue with a dispatcher who has been released for almost a year. We are having issue with her performance at the console. The performance in question involves many areas of concern. This will be our agencies first PIP program. I have put together a PIP form from some assistance through other shared files.
Does anyone on here have any files that they are able to share from a PIP program that they have done before? I would like to take them directly through my email if that is possible. I am able to attach it at a later time.
Thank you all for helping with this
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I have a question for the group related to Halcyons article about disengaged trainees:
I have a person in phase 2 of 3 that is showing some signs of disengagement following an MCI (quadruple fatality) last week and I am wondering about/if there could be any connection, and any words of wisdom anyone might have?
I reached out to Halcyon, she had some insight (thanks!!!), just searching for more.
Thanks all!
Have you straight out asked the trainee? "I've noticed this and I've felt this way after an event like that. What about you?"
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For the next quarterly virtual workshop we're talking about Effective Feedback Skills for Trainers, but I'm still deciding on what the topics should be for the Fall and Winter workshops.
Let me know which one you think would be a helpful topic to cover or drop a comment if you think there's another topic that would be helpful that's not in this list!
Which topic do you think would be most helpful to cover?
Developing Assessment/Evaluations
Relationship building with new team members
Coaching and mentoring
Adult Learning Principles & Instructional Techniques
Id like to see something about accountability of veteran staff. They really seem burnt and checked out yet they are not being held accountable for mistakes or not following procedures.
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Announcing the next quarterly workshop!
I asked what you all want to see covered, and one of the most popular topics was documentation, so that's just what we'll do.
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What topic should the next quarterly workshop cover?
Objective Documentation
Building a Training Program
Writing Policies
Using AI in Training
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I'm working on getting files from Dropbox transferred over so everything is in one convenient place!
You can access them in the main Files (outside of this group), which can also be accessed by going to your member profile and clicking the Files tab.
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Welcome to our group Under The Headset Group! A space for us to connect and share with each other. Start by posting your thoughts, sharing media, or creating a poll.
I would love ideas for this. We have the same issue and have a basic format that the supervisor uses.