Under The Headset Community

Our agency is having an issue with a dispatcher who has been released for almost a year. We are having issue with her performance at the console. The performance in question involves many areas of concern. This will be our agencies first PIP program. I have put together a PIP form from some assistance through other shared files.

Does anyone on here have any files that they are able to share from a PIP program that they have done before? I would like to take them directly through my email if that is possible. I am able to attach it at a later time.

Thank you all for helping with this

I have a question for the group related to Halcyons article about disengaged trainees:

I have a person in phase 2 of 3 that is showing some signs of disengagement following an MCI (quadruple fatality) last week and I am wondering about/if there could be any connection, and any words of wisdom anyone might have?

I reached out to Halcyon, she had some insight (thanks!!!), just searching for more.

Thanks all!

For the next quarterly virtual workshop we're talking about Effective Feedback Skills for Trainers, but I'm still deciding on what the topics should be for the Fall and Winter workshops.

Let me know which one you think would be a helpful topic to cover or drop a comment if you think there's another topic that would be helpful that's not in this list!

Announcing the next quarterly workshop!

I asked what you all want to see covered, and one of the most popular topics was documentation, so that's just what we'll do.

https://us06web.zoom.us/webinar/register/3317286635283/WN_FlMiqQy-QOOBrEqeT7Aqmw?fbclid=IwY2xjawGhLy1leHRuA2FlbQIxMAABHSTXsv5q4QgdjztxE_biTsUw3-76Yf3VJ_Tr-Oq5X9cAdZH8Sebc62Gxzg_aem_oQt_eQb0uuO6j1s4SozO6g#/registration